Policies and Procedures
Grooming Procedures
Upon arrival
All dogs must be on a leash or in a carrier when bringing them into the salon. Even if your dog listens well off leash the parking lot can be busy at times and we don’t want to see any accidents happen. Also, there may be another dog inside when you enter and even though your dog may love everybody, the dog inside might not. If you forgot your leash, please ask to borrow one from us before getting your dog out of your car. We recommend not using a retractable leash but if that is all you have please keep it locked in a shorter length.
Pee & poop business
Please make sure your dog has done his or her business before coming in. If your dog leaves us a gift in the yard we ask that you please pick it up and dispose of it in the bucket in the front, there are bags hanging on the gate if need be. We also ask that you keep your male dogs from peeing on the merchandise and walls inside the salon. Too often pets poop right after arriving and our staff needs to stop what they are doing to clean and sanitize the affected area, we reserve the right to charge a clean up fee if necessary.
Owners staying
Pet owners are not allowed to be in the grooming or bathing room to help. Pets who see their parents while being groomed can become too excited and could cause injury to themselves or the groomer, therefore we prefer to not have owners wait inside or to show up before a scheduled pick up time.
Grooming time
We like to ask for AT LEAST 1 hour for bath only dogs, 2 -3 hours for most dogs getting haircuts and possibly more time for cats or very large dogs or pets that are in bad shape. We make every effort to give you an estimated time for grooming, but unforeseen things can disrupt that timing and we will try to give you as much notice as possible to any changes in grooming time. We want to make grooming as enjoyable as possible for your pet. We will especially not rush a nervous or elderly dog through grooming, most of the time they need a break between different grooming processes. But at the same time, we don’t want to keep a pet here longer if they are stressed, or barking and cause the other dog’s stress. The groomer will discuss potential timing with you at drop off and you will receive a call or text when your pet is done.
Professional bath guarantees satisfaction
All pets being groomed must be bathed here at Cutting Edge K9, there is no “discount” for dogs bathed at home before their groom (the ONLY exceptions will be at the discretion of the salon owner, based solely on dogs with special needs). A professional bath, brush and blow out is included with every grooming appointment, and this produces a much nicer base for a great haircut. We strive to cut your pet’s hair as close to what you’d like, but sometimes it’s easier to notice things at home than during the excitement of reuniting with your pet. If for any reason you’d like us to tweak your pet’s haircut, call us within 48 hours and we will correct any issues at no charge, not including a bath.
No-show & Cancellation Policies
Appointments
Making an appointment reserves that space for your pet, but when someone cancels last minute or does not show, we not only lose money from that pet but also from the pet we could have put in that spot. Everyone can run into a problem sometimes, us included, but just as your time is important, so is ours, and when we work on such a tight schedule, we need to make the most of our time. Making or changing appointments must be made over the phone. We do not set up, cancel or change appointments via Facebook, e-mail or text.
Cancellations
We ask for at least 48hrs notice for an appointment cancellation or change, if we are not given the allotted notice then we will be required to charge a 50% fee at your next appointment. (we may excuse it if we feel there is a TRUE emergency but that is at our discretion).
No-show
As a small business, no-shows can have a detrimental effect on us. We will charge a 100% fee that must be paid at your next appointment, after a second no show we require you prepay at time of booking your appointment.
Punctuality
We are a small shop with 2 groomers. We must keep everything flowing on pace so that we are able to serve you, your pets and other clients efficiently. We are on a tight schedule, so if you’re late dropping off our timing is off, or if you show up early to pick up, it takes us additional time to settle your pet down to get back to grooming, therefore we are behind in our grooming’s and this trickles down throughout the rest of the day. We ask that you please try to be as punctual as possible, please do not show up earlier than 10 minutes before your scheduled drop off or pick up time, and no more than 10 minutes after your scheduled time. If you are more than 10 minutes late for drop off, we may not be able to take you that day and you will need to reschedule with a 50% of grooming rate fee for second and third late arrival. If you are late more than 3 times in a calendar year you will need to pre-pay in full at time of making your next appointment, with no refund. Also, being punctual for picking up your pet helps us greatly. Most dogs know when they are done and are ready to go home and they can become impatient. Their noisy behaviour can cause stress to the other dogs, and we may also need their space for dogs coming in later that day.
8 week Policy
We care about your pets overall care and want them to enjoy grooming as much as possible. We want to give you the haircut you want to see your dog in.
In order to provide you and your fur kid with the best experience possible, we expect you to come in on a schedule.
The longer the hair is left on your pet, the sooner you need to come in.
Our recommendations:
Short all over: 8 weeks maximum
Short but a little fluffy: 6 weeks maximum
Long all over: 2-4 weeks.
Anything over these timelines is subjecting your pet to matting. A more frequently groomed pet is more accepting and cooperative of the process. We work with sharp tools, so your pet needs to be comfortable with being groomed.
If your pet is between the ages of 6 months and 2 years, it's going through coat change and will require more frequent visits to avoid dematting or short clip all over.
Grooming should be started at an early age and done on a routine, like everything else you do with your dog
We will refuse grooming your dog if it is severely matted all over. It's not because we don't care about your pets health, but because it's a huge liability for us to take on.
Tight matting causes irritation to skin, removing that matting exposes those irritations and makes them worse. We will not entertain neglected coat care or take responsibility for it.
We love dogs! It's our passion. We are the experts and will be happy to work with you to give you what you want.
Due to this we will no longer be accepting appointments for dogs that require hair cuts or are big deshed jobs that have not been professionally groomed in the previous 8 weeks. This condition does not apply to our short haired dogs that do not require an intensive deshed or haircut.
Upon arrival
All dogs must be on a leash or in a carrier when bringing them into the salon. Even if your dog listens well off leash the parking lot can be busy at times and we don’t want to see any accidents happen. Also, there may be another dog inside when you enter and even though your dog may love everybody, the dog inside might not. If you forgot your leash, please ask to borrow one from us before getting your dog out of your car. We recommend not using a retractable leash but if that is all you have please keep it locked in a shorter length.
Pee & poop business
Please make sure your dog has done his or her business before coming in. If your dog leaves us a gift in the yard we ask that you please pick it up and dispose of it in the bucket in the front, there are bags hanging on the gate if need be. We also ask that you keep your male dogs from peeing on the merchandise and walls inside the salon. Too often pets poop right after arriving and our staff needs to stop what they are doing to clean and sanitize the affected area, we reserve the right to charge a clean up fee if necessary.
Owners staying
Pet owners are not allowed to be in the grooming or bathing room to help. Pets who see their parents while being groomed can become too excited and could cause injury to themselves or the groomer, therefore we prefer to not have owners wait inside or to show up before a scheduled pick up time.
Grooming time
We like to ask for AT LEAST 1 hour for bath only dogs, 2 -3 hours for most dogs getting haircuts and possibly more time for cats or very large dogs or pets that are in bad shape. We make every effort to give you an estimated time for grooming, but unforeseen things can disrupt that timing and we will try to give you as much notice as possible to any changes in grooming time. We want to make grooming as enjoyable as possible for your pet. We will especially not rush a nervous or elderly dog through grooming, most of the time they need a break between different grooming processes. But at the same time, we don’t want to keep a pet here longer if they are stressed, or barking and cause the other dog’s stress. The groomer will discuss potential timing with you at drop off and you will receive a call or text when your pet is done.
Professional bath guarantees satisfaction
All pets being groomed must be bathed here at Cutting Edge K9, there is no “discount” for dogs bathed at home before their groom (the ONLY exceptions will be at the discretion of the salon owner, based solely on dogs with special needs). A professional bath, brush and blow out is included with every grooming appointment, and this produces a much nicer base for a great haircut. We strive to cut your pet’s hair as close to what you’d like, but sometimes it’s easier to notice things at home than during the excitement of reuniting with your pet. If for any reason you’d like us to tweak your pet’s haircut, call us within 48 hours and we will correct any issues at no charge, not including a bath.
No-show & Cancellation Policies
Appointments
Making an appointment reserves that space for your pet, but when someone cancels last minute or does not show, we not only lose money from that pet but also from the pet we could have put in that spot. Everyone can run into a problem sometimes, us included, but just as your time is important, so is ours, and when we work on such a tight schedule, we need to make the most of our time. Making or changing appointments must be made over the phone. We do not set up, cancel or change appointments via Facebook, e-mail or text.
Cancellations
We ask for at least 48hrs notice for an appointment cancellation or change, if we are not given the allotted notice then we will be required to charge a 50% fee at your next appointment. (we may excuse it if we feel there is a TRUE emergency but that is at our discretion).
No-show
As a small business, no-shows can have a detrimental effect on us. We will charge a 100% fee that must be paid at your next appointment, after a second no show we require you prepay at time of booking your appointment.
Punctuality
We are a small shop with 2 groomers. We must keep everything flowing on pace so that we are able to serve you, your pets and other clients efficiently. We are on a tight schedule, so if you’re late dropping off our timing is off, or if you show up early to pick up, it takes us additional time to settle your pet down to get back to grooming, therefore we are behind in our grooming’s and this trickles down throughout the rest of the day. We ask that you please try to be as punctual as possible, please do not show up earlier than 10 minutes before your scheduled drop off or pick up time, and no more than 10 minutes after your scheduled time. If you are more than 10 minutes late for drop off, we may not be able to take you that day and you will need to reschedule with a 50% of grooming rate fee for second and third late arrival. If you are late more than 3 times in a calendar year you will need to pre-pay in full at time of making your next appointment, with no refund. Also, being punctual for picking up your pet helps us greatly. Most dogs know when they are done and are ready to go home and they can become impatient. Their noisy behaviour can cause stress to the other dogs, and we may also need their space for dogs coming in later that day.
8 week Policy
We care about your pets overall care and want them to enjoy grooming as much as possible. We want to give you the haircut you want to see your dog in.
In order to provide you and your fur kid with the best experience possible, we expect you to come in on a schedule.
The longer the hair is left on your pet, the sooner you need to come in.
Our recommendations:
Short all over: 8 weeks maximum
Short but a little fluffy: 6 weeks maximum
Long all over: 2-4 weeks.
Anything over these timelines is subjecting your pet to matting. A more frequently groomed pet is more accepting and cooperative of the process. We work with sharp tools, so your pet needs to be comfortable with being groomed.
If your pet is between the ages of 6 months and 2 years, it's going through coat change and will require more frequent visits to avoid dematting or short clip all over.
Grooming should be started at an early age and done on a routine, like everything else you do with your dog
We will refuse grooming your dog if it is severely matted all over. It's not because we don't care about your pets health, but because it's a huge liability for us to take on.
Tight matting causes irritation to skin, removing that matting exposes those irritations and makes them worse. We will not entertain neglected coat care or take responsibility for it.
We love dogs! It's our passion. We are the experts and will be happy to work with you to give you what you want.
Due to this we will no longer be accepting appointments for dogs that require hair cuts or are big deshed jobs that have not been professionally groomed in the previous 8 weeks. This condition does not apply to our short haired dogs that do not require an intensive deshed or haircut.